USS implemented in Bosnia and Herzegovina, FYROM and India


The Institute for Intellectual Property of Bosnia and Herzegovina (IIP-BIH), the State Office for Intellectual Property (SOIP) of FYR of Macedonia and the Controller General of Patents, Designs and Trade Marks (CGPDTM) of India implemented on 10 July 2017 the User Satisfaction Survey (USS) tool, which is a strategic objective within LOA4 of SP2020 and thus part of the extension of EUIPN tools to IP offices outside the European Union.

This is the first time that the USS tool has been extended beyond the borders of the European Union.

The Common User Satisfaction Survey allows for a common approach to carry out surveys across participating IP offices.